Dainik Food Packaging Udhyog (“Dainik Food Packaging Udhyog”, “we”, “us”, or “our”) operates the website dainikfoodpackagingudhyog.com.np (the “Website”).
This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit or use our Website, create an account, place an order, provide delivery information or location details, or otherwise interact with our services.
By accessing or using our Website, creating an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when using our Website, creating an account, placing an order, or contacting us.
The information we may collect includes:
- Full name
- Email address
- Phone number
- Billing address
- Delivery address
- Province, district, city, and locality information
- Street address or other delivery instructions
- Location information provided through the map or delivery location feature
- Geographic coordinates or a selected location associated with a delivery address
- Account registration information
- Order and purchase history
- Payment-related information necessary to identify or review a payment
- Information you provide when contacting customer support or communicating with us
We may also collect limited technical information necessary for the proper operation, security, and administration of the Website.
2. Account Registration
Customers may create an account on our Website using an email address and password.
Information collected during account registration may be used to:
- Create and manage your account
- Authenticate your access to the Website
- Process and manage your orders
- Maintain your order history
- Provide customer support
- Communicate with you regarding your account or orders
You are responsible for maintaining the confidentiality of your account credentials and should not share your password with unauthorized persons.
3. How We Use Personal Information
We may use the personal information we collect for purposes including:
- Processing and managing customer orders
- Confirming and managing purchases
- Reviewing payment information where required
- Delivering products to customers
- Identifying and confirming delivery locations
- Communicating regarding orders, deliveries, cancellations, or account-related matters
- Providing customer support
- Maintaining customer and transaction records
- Preventing fraudulent, unauthorized, or abusive activity
- Maintaining the security and proper operation of the Website
- Resolving disputes or delivery-related issues
- Complying with applicable legal, regulatory, accounting, or business requirements
We use personal information only for legitimate business and operational purposes related to the services provided through our Website.
4. Payment Information
Our Website currently supports the following payment methods:
- Cash on Delivery (COD)
- Fonepay QR Payment
For Cash on Delivery orders, payment is collected according to the applicable delivery and order process.
For Fonepay QR payments, customers may be required to provide payment-related details, including a transaction ID or transaction reference, for the purpose of identifying and reviewing the payment.
Dainik Food Packaging Udhyog does not request or store sensitive banking credentials such as your banking password, PIN, or similar authentication credentials through the Website.
Payment information may be retained with the relevant order where reasonably necessary for order management, payment review, fraud prevention, accounting, customer support, or record-keeping purposes.
5. Delivery Information
Dainik Food Packaging Udhyog currently delivers products within Nepal only.
To process and fulfill an order, we may collect delivery-related information including:
- Customer name
- Phone number
- Province
- District
- City or locality
- Street address
- Additional delivery instructions
- Delivery location selected or provided through the Website’s map or location feature
This information may be used by our employees, representatives, or relevant delivery service providers solely to process, coordinate, and complete your order and delivery.
6. Location Information
Our Website may allow customers to provide or select their delivery location using a map or location feature during the checkout process.
Location information is collected when you voluntarily provide, select, or submit a delivery location in connection with an order.
Depending on how you use the delivery location feature, the information may include:
- A location selected on a map
- Geographic coordinates associated with the selected location
- Address, locality, or other information associated with the delivery location
We use this information for purposes including:
- Identifying the location where an order should be delivered
- Assisting with delivery and order coordination
- Processing and fulfilling your order
- Resolving delivery-related issues
- Maintaining relevant order records
We do not use delivery location information to continuously track or monitor your movements.
Location information associated with an order may be stored with the relevant order details where reasonably necessary for delivery, customer service, business records, dispute resolution, or other legitimate operational purposes.
7. Sharing of Personal Information
We do not sell, rent, or trade customers’ personal information to third parties.
We may share limited personal information when reasonably necessary with:
- Employees or authorized representatives of Dainik Food Packaging Udhyog
- Delivery personnel or delivery service providers
- Payment-related service providers where applicable
- Website hosting, security, or technical service providers
- Government authorities, regulators, or other parties where disclosure is required by applicable law
Information shared with third parties will be limited to what is reasonably necessary for the relevant purpose.
8. Cookies and Essential Website Functionality
Our Website may use cookies or similar technologies necessary for essential Website functionality.
These technologies may be used for purposes such as:
- Maintaining login sessions
- Managing shopping cart functionality
- Processing customer sessions
- Remembering certain Website preferences
- Supporting Website security and proper operation
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website, including account access, shopping cart functionality, or other services.
9. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Processing and fulfilling orders
- Managing customer accounts
- Providing customer support
- Maintaining business, accounting, and transaction records
- Handling returns, cancellations, or disputes
- Preventing fraud or misuse
- Complying with applicable legal or regulatory obligations
When personal information is no longer required for these purposes, we may delete, anonymize, or otherwise securely manage the information in accordance with applicable requirements.
10. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no website, online service, transmission method, or electronic storage system can guarantee absolute security. While we take reasonable measures to protect your information, we cannot guarantee the complete security of information transmitted to or stored through the Website.
Customers are also responsible for protecting their account credentials and should take reasonable steps to prevent unauthorized access to their accounts.
11. Your Rights and Choices
Subject to applicable laws and legitimate business, legal, accounting, or record-retention requirements, you may request information regarding the personal information we hold about you.
You may also request correction or updating of inaccurate personal information.
Certain information may need to be retained even after a request for deletion where retention is necessary for legitimate business purposes, accounting requirements, fraud prevention, dispute resolution, or compliance with applicable legal obligations.
Requests may be subject to reasonable identity verification.
12. Third-Party Services and External Links
Our Website may rely on third-party services necessary for functions such as:
- Website hosting
- Website security
- Payment-related services
- Map or location functionality
- Technical operation and maintenance
Such third-party providers may process information according to their own terms, policies, and privacy practices.
Our Website may also contain links to third-party websites or services. Dainik Food Packaging Udhyog is not responsible for the content, privacy practices, or security of websites or services that are not operated or controlled by us.
Users should review the relevant privacy policies of third-party services before providing information directly to them.
13. Children’s Privacy
Our Website is not specifically intended for the collection of personal information from children.
If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted under applicable law, we may take reasonable steps to delete or restrict the use of that information.
14. Changes to This Privacy Policy
Dainik Food Packaging Udhyog may update or modify this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, legal requirements, or operational needs.
Any updated version will be published on this page with a revised Last Updated date.
We encourage users to review this Privacy Policy periodically.
15. Contact Information
For questions, concerns, or requests relating to this Privacy Policy or the handling of personal information, please contact:
Dainik Food Packaging Udhyog
Madhyapur Thimi, Bode-09
Bhaktapur, Nepal
Website: dainikfoodpackagingudhyog.com.np
Email: dainikfoodpackagingudhyog@gmail.com Phone number: +977 9851361670
16. Consent
By using our Website, creating an account, providing personal information, submitting delivery or location information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described in this Policy, subject to applicable laws.