Welcome to Dainik Food Packaging Udhyog. These Terms and Conditions govern your use of our website, dainikfoodpackagingudhyog.com.np, and the purchase of products from us.
By accessing or using our Website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use the Website or place an order.
1. About Us
Dainik Food Packaging Udhyog is located at:
Madhyapur Thimi, Bode-09
Bhaktapur, Nepal
Website: dainikfoodpackagingudhyog.com.np
Email: dainikfoodpackagingudhyog@gmail.com
2. Eligibility
By using this Website and placing an order, you confirm that the information you provide is accurate and complete.
If you are placing an order on behalf of another person or organization, you confirm that you have the authority to do so.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on the Website are accurate.
However, product images may vary slightly from the actual product due to packaging changes, screen displays, photography, or other factors.
We reserve the right to:
- Correct errors or inaccuracies in product information
- Update or modify product descriptions and prices
- Add or remove products from the Website
- Limit product availability or quantities
- Refuse or cancel orders where necessary
Product availability is subject to change without prior notice.
4. Prices
All product prices displayed on the Website are in Nepalese Rupees (NPR), unless otherwise stated.
Prices may be changed or updated at any time. The price applicable to your order will generally be the price displayed at the time you place the order, except where there is an obvious pricing or technical error.
Any applicable delivery charges will be communicated during the ordering or checkout process where applicable.
5. Orders
When you place an order through our Website, you are submitting a request to purchase the selected products.
After an order is placed, you may receive an order confirmation. An order confirmation does not necessarily mean that the order has been accepted or dispatched.
We reserve the right to refuse, cancel, or modify an order where reasonably necessary, including where:
- Product information or pricing contains an error
- A product is unavailable or out of stock
- Payment cannot be verified where applicable
- We reasonably suspect fraudulent or unauthorized activity
- Delivery information is incomplete or incorrect
- An order cannot reasonably be fulfilled
If we cancel an order after payment has been successfully received, any applicable refund will be handled according to the circumstances and applicable requirements.
6. Payment
We currently offer the following payment methods:
- Cash on Delivery (COD)
- Fonepay QR Payment
For COD orders, payment must be made according to the applicable delivery process.
For Fonepay QR payments, customers may be required to provide accurate payment or transaction information where necessary for payment verification.
We do not request your banking password, PIN, or other sensitive banking credentials through the Website.
7. Cash on Delivery
Cash on Delivery may be available only for eligible orders and delivery locations.
We reserve the right to:
- Restrict COD availability for certain products, locations, or orders
- Verify an order before dispatch
- Cancel a COD order where delivery or customer information cannot be reasonably confirmed
Customers are responsible for providing an accurate delivery address and reachable contact number.
Repeated refusal to accept confirmed COD orders may result in restrictions on future COD orders. Because apparently arranging packaging, inventory, and delivery for an order that nobody intends to receive is not an efficient business model.
8. Fonepay QR Payments
Where payment is made using Fonepay QR, the customer is responsible for ensuring that the payment is made correctly.
An order may be processed only after the relevant payment has been successfully verified where verification is required.
If you experience a payment issue, please contact us and provide relevant order or transaction information so that we can investigate the matter.
9. Delivery
We currently provide delivery within Nepal only.
Delivery times may vary depending on:
- Delivery location
- Product availability
- Order volume
- Weather conditions
- Transportation conditions
- Public holidays or other circumstances outside our reasonable control
Any estimated delivery time is an estimate only and is not a guaranteed delivery deadline.
Customers are responsible for providing accurate delivery information, including:
- Name
- Phone number
- Province
- District
- City or locality
- Street address
- Additional delivery instructions, where applicable
- Delivery location selected through the Website’s map or location feature
Incorrect or incomplete delivery information may result in delays, additional coordination, or cancellation of an order.
10. Delivery Location
Our Website may allow customers to select or provide their delivery location using a map or location feature during checkout.
By submitting a delivery location, you confirm that the location provided is accurate to the best of your knowledge and is intended to assist with the delivery of your order.
We may use the submitted location information solely for purposes related to order fulfillment, delivery coordination, customer support, and resolving delivery-related issues.
The availability of a map or location feature does not guarantee that delivery is available to every location.
11. Order Cancellation
You may request cancellation of an order before it has been processed or dispatched.
We cannot guarantee that a cancellation request can be accepted if the order has already been prepared, dispatched, or handed to a delivery service.
We may cancel an order where reasonably necessary, including due to:
- Product unavailability
- Pricing or technical errors
- Payment verification issues
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Delivery limitations
- Circumstances preventing reasonable fulfillment of the order
12. Returns and Refunds
Returns, replacements, and refunds may be subject to the nature of the product, its condition, and the reason for the request.
Customers should contact us as soon as reasonably possible if they receive:
- An incorrect product
- A damaged product
- A defective product
- A product that materially differs from the order
To assist with resolving the issue, we may request relevant information such as:
- Order number
- Description of the issue
- Photographs or other evidence where appropriate
Products may not be eligible for return or refund where they have been used, damaged after delivery, altered, or otherwise cannot reasonably be returned.
Any approved refund will be processed using an appropriate method based on the circumstances and the original payment method where reasonably possible.
13. Customer Accounts
Customers may create an account using an email address and password.
You are responsible for:
- Providing accurate registration information
- Maintaining the confidentiality of your password
- Restricting unauthorized access to your account
- Activities performed through your account where reasonably attributable to your use or failure to protect your account credentials
We may suspend or restrict access to an account where we reasonably believe that the account is being used fraudulently, unlawfully, abusively, or in violation of these Terms.
14. Website Use
You agree not to use the Website for any unlawful, fraudulent, harmful, or unauthorized purpose.
You must not attempt to:
- Gain unauthorized access to the Website, server, database, or customer accounts
- Interfere with the security or operation of the Website
- Introduce malicious software, viruses, or harmful code
- Use automated systems to abuse or disrupt the Website
- Misrepresent your identity or provide deliberately false information
- Use the Website in violation of applicable laws
We reserve the right to restrict or terminate access where reasonably necessary to protect the Website, our customers, or our business.
15. Intellectual Property
Unless otherwise stated, the content available on this Website, including text, product information, logos, graphics, designs, and other original materials, is owned by or used with permission by Dainik Food Packaging Udhyog.
You may not reproduce, distribute, modify, or commercially exploit Website content without prior permission, except where permitted by applicable law.
16. Third-Party Services
The Website may use or interact with third-party services for functions such as payment processing, map or location functionality, website hosting, security, and other technical services.
These third-party services may be governed by their own terms and privacy policies.
Dainik Food Packaging Udhyog is not responsible for the policies, content, availability, or actions of independent third-party services, except to the extent required by applicable law.
17. Limitation of Liability
To the extent permitted by applicable law, Dainik Food Packaging Udhyog will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or delays caused by circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law.
18. Changes to These Terms
We may update or modify these Terms and Conditions from time to time to reflect changes in our business practices, Website functionality, products, services, or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the Website after updated Terms are published may constitute acceptance of the updated Terms, subject to applicable law.
19. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of Nepal.
Any disputes arising from the use of this Website or purchases made through it shall be handled in accordance with applicable laws and the appropriate legal jurisdiction in Nepal.
20. Contact Us
For questions regarding these Terms and Conditions, orders, cancellations, returns, or other matters, please contact:
Dainik Food Packaging Udhyog
Madhyapur Thimi, Bode-09
Bhaktapur, Nepal
Website: dainikfoodpackagingudhyog.com.np
Email: dainikfoodpackagingudhyog@gmail.com Phone number: +977 9851361670